Modzy AI Hackathon Fourth Place Winner: Modzy Smart Call Center Solution (MSCCS) December 20, 2021 in All Resources › Blog Jensen Lim observed that most call centers still rely on manual methods to organize and process post-call records, with gaps remaining for calls requiring multilingual support. Recognizing the opportunity to use AI for improved call center operations, MSCCS is smart call center software that helps organizations automate the analysis of post-call data to improve customer experience and to inform more data-driven decision-making. Share this post About Modzy Deploy and scale production machine learning in minutes. Modzy is the MLOps platform for enterprise and edge, with unmatched features for explainability, enterprise security, infrastructure cost management, and powerful integrations.